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Customer concerned with repair company

POSTED: November 17, 2007 5:01 a.m.
Christina Colvin of Allenhurst wants to warn people about J.C. Refrigeration in Savannah.
“These people are definitely dishonest,” Colvin said.
On Sept. 29, J.C. Refrigeration repairman Anthony Lee came out to Colvin’s home to look at her refrigerator that had stopped working.
She said Lee tried out various parts and would not tell her how much it was going to cost. When he finally handed her a bill, she was charged $45 for the service fee, $58.50 for one hour of labor, and $79.50 for the replacement part, a PC 13.
She said Lee was in and out of her house within about 20 minutes.
Colvin thought the price for the part was high so she called Fox Appliance Parts of Savannah to get an estimate on a PC 13.
Fox told Colvin they charge $20 - nearly a $60 less.
Fox also told Colvin that J.C. Refrigeration is the only company to use the name “PC 13” for the part thereby making it difficult for people to get an estimate from another company.
Colvin tried many times to call J.C. Refrigeration owner Johnny Carthon to discuss the price of the part but her calls were not returned. She then filed a complaint with the Better Business Bureau.
Ross Howard, BBB president, said J.C. Refrigeration, which also operates as B&L Appliance & Refrigeration Repair in Hilton Head and Bluffton, has 40 complaints against them. B&L has 15 complaints.  
Howard said consumers who have filed complaints against J.C. Refrigeration typically report a repairman comes out to look at the appliance, asks for money to purchase the parts, claims they will come back in a few days to fix the appliance but no one comes returns.
He noted J.C. Refrigeration had more than 18 unresolved cases in the past year.  
“We have cases that are a year old and the company has never refunded the money or replaced the parts. We have sent the complaints to the Governor’s Office of Consumer Affairs,” Howard said.
The day after Colvin filed her complaint, her refrigerator broke again. Lee came to look at the appliance again on Oct. 15 and discovered the compressor was no longer working.
She said she does not want J.C. Refrigeration to do any more work for her.
“I feel that I should be refunded for the PC 13 part that didn’t work and also for the hour of labor. He wasn’t there that long,” Colvin said.
To view the company’s reports, visit
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