Housing residents on Fort Stewart and Hunter Army Airfield still have time to make their voices heard on the latest survey. The deadline for the latest independent third-party survey is extended to Friday, Dec. 20.
Housing residents have a few more days to complete the CEL & Associates survey. Housing residents should have received an email from ArmyHousingSurvey@celassociates.com. Check your email junk folder if you didn’t get the email in your inbox. Earlier this year, CEL & Associates emailed housing surveys to nearly 100,000 residents.
The survey is a critical tool for the Balfour Beatty Communities team to gauge residents’ thoughts on living experience, customer service, maintenance, and community quality, Cheryl Sutton, Fort Stewart Family Homes community manager, said. “We review each and every response we receive and put the feedback into action—whether they’re property improvement projects or process and policy changes,” Sutton said. “Our goal is to provide all residents an exceptional living experience, and the results of the survey keep us on track to ensure that we are doing just that.”
Fort Stewart-Hunter Army Airfield housing branch manager Doug Delzeith echoed the importance of the survey. ”The CEL survey is the litmus test for Army leadership to get a sense of how Soldiers and their Families feel about their on-post housing experience,” Delzeith said. “It only takes a few minutes for residents to let their voice be heard. So, please complete the survey.” Currently, 18% of Fort Stewart and 26% of Hunter Army Airfield residents who received the survey have completed it. More than 2,700 residents at Stewart and 600 residents at Hunter received surveys.
Army officials said the housing surveys will be used to find areas that are top priorities to residents, to identify which areas are successful or need improvement, and to determine where funding could have the most effect. They hope for a high participation rate, which will provide a more accurate depiction of resident satisfaction and of changes that have been implemented over the past eight months.