Editor, I am Col. Harry Rubin, U.S. Army, retired, and a former deputy commander of Fort Stewart and chief of staff of the 24th Infantry Division when I retired on Cottrell Field at Fort Stewart.
Many years after my retirement, I was wounded twice in one week. The first was when my wife of nearly 60 years died suddenly May 2, 2010. The second one happened a couple of days later at the hands of a local business.
Shortly after my wife passed away, our good friends Col. Arthur Brooke and his wife Heike told us they were coming to see us from their home in Augusta, Ga. We have been close friends since we were both stationed in Augsburg, Germany, in the 24th ID and he asked if we could make reservations for them at a motel. On May 4, my daughter called the Country Inn & Suites at 1:11 p.m. and made a reservation for them for May 5 and used her credit card to hold it.
Heike Brooke is being treated for cancer and her doctor told her he did not think she should travel. They called and asked us to cancel the motel reservation. My daughter called the motel May 4 at 6:59 p.m. and asked that they cancel it due to Heike’s illness. She was told by the clerk that because it was canceled less than 24 hours ahead of the reservation, her
credit card would be billed for one
day’s use of a room. The mana-ger, who my daughter requested
to speak to, was unavailable.
Shortly after that, her older sister went to the motel to give the clerk a face-to-face explanation for the cancellation to no avail. The manager was still not available. On May 5, my daughter’s credit card was billed by the motel for $78.40 for a room that was never used.
I can afford to pay the money but I resent the insensitivity and lack of compassion of the operators of the Country Inn and Suites on Gen. Stewart Way. You can be certain I will never use that facility and I will tell everyone I know to avoid using it. It appears that the owners/operators of that motel have no compassion for anyone experiencing an emotional crisis or for a member of the military in a military town. They should know better.
Many years after my retirement, I was wounded twice in one week. The first was when my wife of nearly 60 years died suddenly May 2, 2010. The second one happened a couple of days later at the hands of a local business.
Shortly after my wife passed away, our good friends Col. Arthur Brooke and his wife Heike told us they were coming to see us from their home in Augusta, Ga. We have been close friends since we were both stationed in Augsburg, Germany, in the 24th ID and he asked if we could make reservations for them at a motel. On May 4, my daughter called the Country Inn & Suites at 1:11 p.m. and made a reservation for them for May 5 and used her credit card to hold it.
Heike Brooke is being treated for cancer and her doctor told her he did not think she should travel. They called and asked us to cancel the motel reservation. My daughter called the motel May 4 at 6:59 p.m. and asked that they cancel it due to Heike’s illness. She was told by the clerk that because it was canceled less than 24 hours ahead of the reservation, her
credit card would be billed for one
day’s use of a room. The mana-ger, who my daughter requested
to speak to, was unavailable.
Shortly after that, her older sister went to the motel to give the clerk a face-to-face explanation for the cancellation to no avail. The manager was still not available. On May 5, my daughter’s credit card was billed by the motel for $78.40 for a room that was never used.
I can afford to pay the money but I resent the insensitivity and lack of compassion of the operators of the Country Inn and Suites on Gen. Stewart Way. You can be certain I will never use that facility and I will tell everyone I know to avoid using it. It appears that the owners/operators of that motel have no compassion for anyone experiencing an emotional crisis or for a member of the military in a military town. They should know better.
— Harry Rubin,
Hinesville
Hinesville