CenturyTel and EMBARQ are officially launching the new CenturyLink brand this week throughout the company’s 33-state service area.
CenturyLink began its brand advertising at the end of August, and customers will begin seeing the new name and logo on bills, buildings and vehicles beginning later this month. While the names are changing, the way customers interact with us will mostly remain the same.
Customers from both companies will begin seeing the CenturyLink name and logo on their bills and should begin making checks payable to CenturyLink.
Customers visiting the centurytel.com and embarq.com Web sites will now be redirected to a centurylink.com Web site.
CenturyTel and EMBARQ customers’ e-mail addresses will stay the same. Only new customers who sign up for broadband service will receive a CenturyLink e-mail address. Additionally, there will be no changes to customers’ phone numbers or local service.
Current customer service contact numbers and business hours will remain the same.
“CenturyLink is committed to offering our customers advanced communications services that improve lives and make businesses stronger. We expect to offer personal service in every market we serve,” said Durand Standard, general manager. “Our hope is that when our customers see the CenturyLink name and logo, they will visualize a company that connects them to what matters most — each other.”
CenturyLink began its brand advertising at the end of August, and customers will begin seeing the new name and logo on bills, buildings and vehicles beginning later this month. While the names are changing, the way customers interact with us will mostly remain the same.
Customers from both companies will begin seeing the CenturyLink name and logo on their bills and should begin making checks payable to CenturyLink.
Customers visiting the centurytel.com and embarq.com Web sites will now be redirected to a centurylink.com Web site.
CenturyTel and EMBARQ customers’ e-mail addresses will stay the same. Only new customers who sign up for broadband service will receive a CenturyLink e-mail address. Additionally, there will be no changes to customers’ phone numbers or local service.
Current customer service contact numbers and business hours will remain the same.
“CenturyLink is committed to offering our customers advanced communications services that improve lives and make businesses stronger. We expect to offer personal service in every market we serve,” said Durand Standard, general manager. “Our hope is that when our customers see the CenturyLink name and logo, they will visualize a company that connects them to what matters most — each other.”