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Postal clerk brightens customers' days with song
1220 singing postal clerk
Carol McCullan - photo by Photo provided.
The little things in life can often brighten someone’s day. Something as simple as a smile, a hug or a handshake can chase away the blues.
Some people, like Carol McCullan of Hinesville, have a knack for making others feel special and appreciated. McCullan, who has worked at the Hinesville Post Office for eight years, is affectionately known as the “singing sales associate.” She also worked at the Fort Stewart Post Office for three years.
“I want my customers to get good service and I want them to be happy,” McCullan said. “My job is to ensure the customers are pleased with the service they receive. I truly enjoy setting the atmosphere for customers to come in by giving service with a smile.”  
Not only does she supply service with a smile, McCullan is always ready to entertain customers with her own little song. As she performs her duties, she frequently croons a little ditty she calls “service with a smile and it’s all day long.”
“When customers come in, they want to hear the song, and some even sing along with me,” she said. “Hinesville was just rated as a five-star post office. Our slogan is ‘service with a smile, all day long.’”
As an associate, McCullan said she sells postal products and services to meet customers’ needs. “My duties include assisting customers with money orders and stamps, providing product information, helping pick up mail, shipping parcels, doing address changes and making customers aware of the best way to send mail.”
McCullan serves approximately 50-60 customers a day. “Our busiest times are the first and middle of the month, the Christmas holiday season and during military deployments,” she said.
McCullan is used to providing quality service. Before working for the USPS, she served 20 years in the military. “From 1976 until 1996, I served in the Army. I did two tours in Germany and Fort Stewart, and served in Desert Storm for eight months when I was assigned to Fort Stewart,” she said.
She also was assigned tours of Fort Polk, Fort McClellan, Fort Leonard Wood, Fort Dix and the Panama Canal.
When she was in the military, McCullan was featured in Ebony magazine. “As soon as we landed in Saudi Arabia in 1991, I was one of the soldiers interviewed. The article revolved around veterans of the Gulf War, especially the untold story of the black female soldier,” she said. She was also featured in the 1991 edition of American Legion Magazine.  
McCullan and her husband Albert McCullan have one son, Joshua, who is a sophomore at Bradwell Institute. Joshua is in the school’s gifted program, and will study in Germany in 2010 as part of a student exchange program.
McCullan is an evangelist at Powerhouse of Deliverance, and she serves as an armor bearer for Bishop Raymond Napper and Dr. Mary Napper. She is president of the Pastoral Care Committee and is a member of the evangelistic board.
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