Last week, Georgia Power filed a request with the Georgia Public Service Commission (PSC) to increase customer rates by approximately 7 percent in 2020 to enable the company to continue making investments in Georgia’s energy future.
In the filing, the company highlights nearly $18 billion in recent and future investments being made to strengthen the reliability and resiliency of the state’s electrical system and to comply with federal regulations. The company is also requesting to rebuild its storm restoration fund after more than 50 severe weather events have impacted its network in recent years, including historic storms such as Hurricanes Michael, Irma, and Matthew, and Ice Storm Pax. The filing also details costs of the company’s environmental compliance programs, including efforts to help protect air and water quality. Additionally, the company is seeking to extend and expand its current suite of rate plans and enhance its payment options, including continuing to offer the low-income senior citizen discount, adding a Pay-by-Day rate plan and eliminating certain fees.
As outlined in the filing, the typical residential customer using 1,000 kilowatt-hours per month would see an increase of $9.78 per month on their bill. A final decision by the PSC is expected in December.
For nearly 30 years, the company’s rates have increased less than the rate of inflation and customers pay less today, and will pay less after the requested increase, than they paid in 1990 on an inflation-adjusted basis. Georgia Power’s prices are 16 percent below the national average and residential customers currently pay less than $1 more per month today than they did in 2011. Georgia Power has not had a rate case filing in the last six years.
Georgia Power offers a suite of rate plans and payment options to fit customers’ budgets and lifestyles. As part of this request, the company is seeking to continue and expand its options for customers, including:
Continuing to offer the low-income senior citizen discount. Currently, customers over the age of 65 who meet the income requirements for eligibility can receive up to $24 a month off their bill.
Eliminating fees associated with authorized payment locations and credit and debit card payments.
Adding a Pay-by-Day rate plan – giving residential customers a seventh rate option and even more control over their energy costs. Through this rate plan, customers can prepay money into their account and the same flat charge would be deducted daily from their account balance throughout the year.
Expanding its FlatBill® rate plan, which offers a 12-month fixed contract price, making it available to customers earlier by eliminating the one-year waiting period for pre-existing homes.
Today, the company currently offers six residential rate plans, including Smart Usage, FlatBill®, Plug-In Electric Vehicle, Nights & Weekends, PrePay and the traditional Residential Service plan. Customers also have options when it comes to paying their bills, including paying online or through the company’s mobile app, at one of 4,000 authorized payment locations, over the phone, by mail or by setting up auto pay.
Providing customers a range of payment options has contributed to Georgia Power’s consistent recognition by J.D. Power since 2013 for excellence in customer satisfaction, ranking number one in the Electric Utility Customer Satisfaction annual rankings for both Business and Residential customers for large utilities in the South.
For more on the company’s current rate plans and payment options, visit georgiapower.com/residential.
Income-Qualified Assistance Programs