w, Georgia Power has been ranked number one for customer satisfaction among Large Utilities in the South by J.D. Power in its 2018 Electric Utility Residential Customer Satisfaction StudySM. 

Georgia Power achieved the highest score in its segment this year based on multiple factors including price, billing and payment and customer service.

 “Every day, our thousands of employees across the state are focused on delivering world-class service for our customers at every level,” said Kevin Kastner, vice president of Customer Service for Georgia Power. 

“This recognition by J.D. Power reaffirms that we are delivering on our commitment to maintain the highest customer satisfaction possible while also continuing to innovate with new products and services that meet the needs and desires of our customers and improve their overall experience.”

The J.D. Power survey is based on responses from more than 104,000 online interviews conducted from July 2017 through May 2018 among residential customers across the United States.