Georgia Power is committed to the safety and security of our customers and helping to inform and educate customers about common scams and fraud. Criminals have been known to attempt a variety of scams in person, over the phone and online, including social media.
• Beware of phone calls demanding payment via phone. Georgia Power will never ask for a credit card or pre-paid debit card number over the phone. If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, they should hang up and contact the company’s 24-hour customer service line at 888-660-5890.
• Georgia Power employees are easy to identify. If a Georgia Power employee has a service-related reason to visit your home or business, they will always be wearing a Georgia Power employee ID badge, in uniform and in a company-branded vehicle.
• Georgia Power does not demand payment in person at your home or business. If an account becomes past due, Georgia Power will contact the customer via a prerecorded message to the primary account telephone or by letter requesting that the customer call Georgia Power to discuss the account. The company will not ask customers to pay anywhere other than an Authorized Payment Location.